Privacy Policy

Last updated: 5 August 2026

TL;DR

Dr Chandrashekhar’s Plastic Surgery Clinic collects limited personal information when visitors contact the clinic, request an appointment, communicate through email or WhatsApp, or use website forms. Technical information may also be collected for website functionality, security and analytics.

We do not sell or rent personal information. Please do not use this website, email or WhatsApp for medical emergencies or send extensive sensitive medical records unless specifically requested.

1. Who we are

This website, drchandrashekharsplasticsurgeryclinic.com, is operated by Dr Chandrashekhar’s Plastic Surgery Clinic, Mumbai, Maharashtra, India.

For the purposes of applicable data-protection law, the clinic may act as the organisation responsible for determining why and how personal information collected through this website is processed.

This Privacy Policy explains how information collected through this website and associated communication channels may be collected, used, stored, disclosed and protected.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

This website
Contact and appointment-enquiry forms
Emails initiated through this website
WhatsApp communications initiated through website links
Website analytics and security tools
Embedded content, maps, videos and social-media links
Downloadable patient resources and assessment tools

Information collected during an in-person consultation, formal teleconsultation, surgery or other clinical treatment may also be governed by separate medical-record, consent and confidentiality procedures.

3. Information we may collect

3.1 Information you voluntarily provide

When you contact the clinic or request an appointment, you may provide information such as:

Your name
Email address
Telephone or WhatsApp number
City or location
Preferred consultation location or timing
Treatment or procedure of interest
Information included in your message
Photographs or documents that you voluntarily send
Relevant medical history or previous-treatment information
Communication preferences
Any other information you choose to provide

Please provide only the information reasonably necessary for your enquiry.

3.2 Health-related information

Some enquiries may contain information about:

Symptoms or medical conditions
Previous surgery or treatment
Current medications
Treatment expectations
Clinical photographs
Medical reports or investigations

Such information will be handled with appropriate care. However, ordinary website forms, email and WhatsApp may not be suitable for sending extensive or highly sensitive medical records.

Submitting an enquiry does not by itself:

Establish a doctor–patient relationship
Constitute a diagnosis
Confirm suitability for a procedure
Replace a formal consultation
Guarantee a particular result
Constitute emergency medical advice

3.3 Technical and device information

When you visit the website, certain technical information may be collected automatically, including:

Internet Protocol address
Browser type and version
Device type
Operating system
Approximate location derived from technical information
Pages viewed
Referring website or search term
Date and time of access
Website interaction data
Server and security logs
Cookie or similar technology identifiers
Website-performance and error information

This information is generally used for website operation, security, troubleshooting, analytics and performance improvement.

4. How we use personal information

We may use information collected through the website to:

Respond to enquiries
Arrange or manage consultation requests
Communicate about appointments
Provide general information about treatments and services
Direct an enquiry to the appropriate clinic location
Maintain records of communications
Provide requested patient resources
Improve website content and usability
Understand how visitors use the website
Maintain website performance and security
Prevent spam, abuse, fraud and unauthorised access
Meet legal, regulatory or professional requirements
Establish, exercise or defend legal claims
Protect the rights, safety and property of patients, visitors, staff and others

We will not use personal information for purposes materially unrelated to those described in this policy without an appropriate basis or additional consent where required.

5. Consent and other grounds for processing

Where personal information is processed on the basis of consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Information may also be processed where reasonably necessary to:

Respond to a request initiated by you
Arrange a requested consultation or service
Maintain website and information security
Prevent misuse or fraud
Comply with legal or professional obligations
Protect legitimate rights and interests
Address safety concerns where permitted by law

6. Cookies and similar technologies

This website may use cookies and similar technologies for:

Essential website operation
Security and fraud prevention
Session management
Saving visitor preferences
Website-performance measurement
Analytics
Embedded third-party content
Authorised administrator access

Essential cookies may be used to keep the website functional and secure.

WordPress may use essential cookies to authenticate authorised website administrators, maintain secure login sessions and help protect the website from unauthorised access.

Where non-essential analytics, advertising or marketing technologies are used and consent is required, visitors will be provided with an appropriate choice through the website’s cookie notice.

You may restrict or delete cookies through your browser settings. Some website functions may not operate correctly if essential cookies are blocked.

7. Website analytics

We may use analytics tools, including Google Analytics or similar services, to understand:

How visitors find the website
Which pages are viewed
General browser and device information
Approximate geographic information
Referral sources
Website interaction patterns
Website errors and performance

Analytics information is used to improve website content, accessibility, performance and patient education.

Depending on the service and its configuration, analytics providers may process technical identifiers such as IP addresses, cookies or device information in accordance with their own privacy policies.

Where consent is required, non-essential analytics technologies will be activated only after the visitor has made an appropriate choice through the website’s cookie notice.

8. WordPress, hosting and website security

This website is built using WordPress and is hosted through a website-hosting provider.

WordPress, the hosting provider and associated technical services may process limited technical information required to:

Display website pages
Maintain website availability
Protect against malicious activity
Detect security threats
Maintain secure administrator access
Cache and optimise website content
Create website backups
Record technical errors
Troubleshoot website problems

Public comments are not enabled on this website. Visitors are therefore not invited to create public comment profiles or submit personal information through a public commenting system.

9. Contact forms

Information entered into a contact or appointment-enquiry form may be:

Sent to the clinic by email
Stored within the website database
Processed through a form-delivery or email service
Checked by spam-prevention or security services
Retained for communication, follow-up and record-keeping

Please do not include unnecessary sensitive information in a general contact form.

Submitting a form does not guarantee an appointment or create a doctor–patient relationship.

10. Email communication

When you contact the clinic by email, your email provider and the clinic’s email provider may process information such as:

Email addresses
Message content
Attachments
Date and time of communication
Technical delivery information

Email transmission cannot be guaranteed to be completely secure.

Do not send emergency information or extensive confidential medical records by ordinary email unless specifically requested.

11. WhatsApp communication

When you choose to communicate through WhatsApp, your communication is also subject to the terms, security practices and privacy policies of WhatsApp and Meta.

WhatsApp communications may include:

Your telephone number
Profile information made visible by you
Message content
Photographs
Documents
Voice messages
Date and time information

Please send only information reasonably necessary for your enquiry.

Do not use WhatsApp for a medical emergency.

12. Emergency communications

This website, its forms, email addresses and WhatsApp links are not emergency medical services.

In a medical emergency, contact an appropriate emergency service or attend the nearest emergency department without waiting for a response from the clinic.

13. Embedded content and external services

The website may include or link to services operated by third parties, including:

Google Maps
YouTube
Google Business Profile
Social-media platforms
Review platforms
Appointment or communication services
External medical or educational resources

Embedded content may behave as though you visited the third-party website directly.

Third-party providers may collect information, use cookies or record your interaction according to their own privacy practices. We do not control the independent privacy practices of these external services.

14. Links to other websites

This website may contain links to websites that are not owned or controlled by Dr Chandrashekhar’s Plastic Surgery Clinic.

We are not responsible for the content, security or privacy practices of independent third-party websites.

Visitors are encouraged to review the privacy policy of any external website before submitting personal information.

15. How we may share information

We do not sell or rent personal information.

Information may be shared where reasonably necessary with:

Authorised clinic personnel
Website-hosting providers
Website developers and technical-support providers
Form, email and communication-service providers
Analytics and website-security providers
Cloud-storage and backup providers
Professional advisers
Regulatory, law-enforcement or government authorities where legally required
Other persons where you have authorised disclosure

Service providers may process information only as required to deliver the relevant service, meet legal obligations or protect legitimate security interests.

16. International processing and transfers

Some hosting, analytics, email, cloud, security or communication providers may process or store information outside India.

Where information is processed internationally, reasonable steps will be taken to use reputable service providers and safeguards appropriate to the nature of the information and applicable legal requirements.

17. Data retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including:

Responding to an enquiry
Arranging or managing appointments
Maintaining communication records
Meeting legal, regulatory or professional obligations
Resolving complaints or disputes
Maintaining website and clinic security
Establishing or defending legal claims

Retention periods may vary depending on the nature of the information, the purpose of collection and applicable legal or professional requirements.

Information that is no longer reasonably required may be deleted, anonymised or securely archived, subject to applicable obligations.

18. Information security

We use reasonable administrative, organisational and technical measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Unauthorised disclosure
Destruction
Malicious or fraudulent activity

However, no website, email service, messaging platform, wireless network or internet transmission can be guaranteed to be completely secure.

Visitors are responsible for using secure devices, accounts, passwords and networks when communicating with the clinic.

19. Your privacy rights

Depending on the applicable law, your location and the circumstances, you may have the right to:

Request information about how your personal data is processed
Request access to available personal information
Request correction or updating of inaccurate information
Request completion of incomplete information
Request deletion or erasure where legally permissible
Withdraw consent where processing depends on consent
Raise a grievance regarding the handling of personal information
Object to or request restriction of certain processing where applicable
Request data portability where applicable
Nominate another person to exercise applicable rights in specified circumstances

We may request reasonable information to verify your identity before processing a privacy request.

A request may be limited or declined where retaining or processing information is required for legal, medical, regulatory, security, fraud-prevention or legitimate record-keeping purposes.

20. Children and minors

This website is intended primarily for adults seeking information about plastic, reconstructive and cosmetic surgery.

A parent or lawful guardian should make enquiries relating to a child or minor.

Children and minors should not independently submit personal information, medical information or photographs through this website without appropriate parental or guardian involvement.

21. Patient photographs and clinical images

Patient photographs, before-and-after images and other clinical material will be published only where appropriate consent or another valid basis exists.

Clinical images may be used for:

Patient education
Treatment explanation
Professional education
Website content
Social-media content
Other purposes specifically covered by the relevant consent

Visitors must not copy, download, reproduce, modify or redistribute patient photographs or protected clinical material without permission.

Use of clinical images may also be governed by separate patient-consent documentation.

22. Downloadable resources

The website may provide downloadable patient guides, checklists, recovery timelines, illustrations or educational images.

Downloading a resource may generate routine technical server information, such as the file requested, time of access and IP address.

Downloadable materials provide general education and do not replace personalised medical advice or a clinical consultation.

23. Legal disclosure

We may disclose information where reasonably necessary or legally permitted to:

Comply with a court order or legal process
Respond to a lawful government or regulatory request
Investigate suspected fraud, misuse or security incidents
Protect the rights, safety or property of the clinic, patients, visitors, staff or others
Establish, exercise or defend legal claims
Meet professional or regulatory obligations

24. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

Website functions
Clinic practices
Technology
Service providers
Security requirements
Legal or regulatory requirements

The revised policy will be published on this page with an updated revision date.

Continued use of the website after an update will be subject to the revised policy.

25. Use of artificial intelligence and automated tools

Artificial intelligence is not used through this website to make autonomous diagnoses, determine treatment suitability or take clinical decisions without appropriate professional review.Changes to this Privacy Policy

We may use artificial intelligence-assisted tools for limited purposes such as drafting or editing educational content, language assistance, creating or refining illustrations, website maintenance, administrative support and improving the presentation of information.

Medical and surgical information intended for publication is reviewed before it is made publicly available. AI-generated or AI-assisted material is not used as a substitute for professional medical judgement.

We do not intentionally submit identifiable patient photographs, medical records or sensitive personal information to third-party artificial intelligence services without appropriate consent or another lawful basis.

If an AI-enabled chatbot, assessment tool or enquiry service is introduced and processes information submitted by visitors, the relevant purpose and data-processing information will be communicated at the point of collection. Third-party AI service providers may process information according to their own contractual and privacy obligations.